The Senior Synapse System Administrator I (SSAT) is primarily responsible for education (internal and external) as it relates to Synapse System Administration. This includes the development of professional-grade training material, innovative training strategies and comprehensive training curriculums. In addition, this role is responsible for assisting with developing, and participating in all system administration training offerings, e.g., Q & A sessions, hosted and on-site courses.

Interaction with Sales, Customer Support, Clinical Applications, Field Service, the end-user, and the Synapse Integration Team is required. The candidate must develop relationships and communication channels to ensure status feedback and cooperation with stakeholders. Finally, the candidate must ensure that all training is executed professionally to ensure customers are well positioned for ownership, and ultimately, success.

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. 

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. 

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

 Duties and Responsibilities:

• Actively participates in the development of training strategies and training curriculums.
• Works collaboratively with Senior I, Lead, SSAT and/or Clinical Development Coordinator to function as Subject Matter Expert for select educational content such as, but not limited to:  customer facing course material, instructional “how to” videos, product simulations, etc.  
• Responsible for executing all aspects of Client System Administration Training, including the primary delivery of training on-site as needed.
• Ensures that all customers are provided with high quality care and attention throughout the sales and service process, so that each customer is fully satisfied with the service and attention received from Fujifilm Medical Systems.
• Independently assesses the customer’s level of comprehension to facilitate effective site administration and optimal product operation, utilizing validated applications, protocols, and processes. Escalates customer satisfaction concerns to Senior II, Lead SSAT or management when appropriate.
• Assists with post-course completion deliverables/tasks.  This includes assisting with certification, examination results, course surveys and maintenance of attendance records.
• Provides expert level clinical support for customers, sales, and field service.
• Demonstrates proficiency and supports system administration training initiatives for a minimum of 1 Synapse product with a desire for increased responsibility. 
• Provides professional development mentorship to staff SSAT when the opportunity presents.
• Provides input to SSAT Senior II, Leads I & II regarding staging of Virtual Environments for Synapse systems used during SSAT courses.
• Maintains relationships with HCUS Cardiology, Radiology, 3D, VNA, Synchronicity, and EIS clinical teams to maintain intimate product knowledge and development.
• Participates in all aspects of Internal Synapse System Administration Training.
• Actively participates in Synapse System Administration status teleconferences. Leads status calls in the event of Senior II, Lead SSAT and manager absence.
• Maintain close contact with customers for evaluation of training success and promote opportunities for continuing education.
• Participates in Synapse PACS testing and feature validation when deemed appropriate by SSAT/Education management.
• Participates on various internal and external committees for continued development of Synapse products. 
• Interfaces directly with customers as it relates to a fundamental Synapse System Administration level to appropriately assess and effectively communicate the customer’s experience to HCUS. These customer interfaces can be either via phone / email / conference calls that organically occur throughout our SSAT courses, or in person at a customer site visit. Traveling to customer sites with or without the appropriate team members is an integral part of the Synapse System Administration role in demonstrating our Assists System Administrators, Technologists, Sonographers, and other professional staff members in the proper and efficient operation of FUJIFILM Synapse and Synapse PACS.
• Solicits feedback from Customers at regular and consistent intervals and escalates where appropriate any concerns or additional sales opportunities to, Sales, Field Service, Marketing, Engineering, and Product line management. Follows up with customers regarding issues identified via written and verbal communication.
• Makes appropriate contacts within HCUS and at the customer site to coordinate each customer visit and or conference call.
• Provides on-going support to resolve application related and image quality concerns on both a product and system level.
• Provides and maintain documentation to support customer visits and consultation.
• Provides additional education and consultation at a charge, contributing to Professional Services and Clinical Customer Support revenue goals.
• Works with HCUS team to gain customer acceptance of the FUJIFILM Medical Systems solutions.
• Maintains technical expertise on all HCUS product offerings and is knowledgeable of current industry trends and future technology directions.
• Maintains effective communication with Field Service, Sales, and other members of the HCUS team to foster effective problem resolution.
• Maintains effective communications and working relationships with all departments within HCUS (Service, Engineering, Integration, Marketing, Sales, Customer Service, etc.).  Participates with Sales and Marketing staffs to develop new products, services, and sales/marketing strategies. Reports any internal/external information and activities that may impact on customer satisfaction and/or HCUS’s future business activities.
• Participates on various internal and external committees.
• Participates on performance improvement and strategic planning teams.
• Performs other duties as may be assigned by management.  Demonstrates a willingness and seeks opportunities to contribute beyond job duties defined the appointed description.
• Participates in professional organizations.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications:

• BA/BS or equivalent professional work experience
• A minimum of (5+ years) full-time experience in PACS System Administration (FUJIFILM Synapse preferred) or equivalent industry experience.
• 5 to 10 years of progressive experience in medical technology, devices, or healthcare industry.
• 2+ years formal training experience.
• Experience in curriculum development, as well as in various training methodologies to ensure effective delivery of material in an adult learning environment is desired.
• Experience with production software such as Adobe Captivate™, TechSmith Camtasia™, Adobe Connect Pro™, is a significant plus.
• Proven ability to deliver live presentations and formal instruction while concurrently evaluating the learner’s comprehension of the associated topics.
• Exceptional verbal and written communication skills, negotiations skills, and professional presence.  
• Ability to prioritize and handle multiple functions.  
• Proficient in Microsoft Outlook, PowerPoint, Excel, Word

Physical Requirements: 

The position requires the ability to perform the following physical demands and/or have the listed capabilities.

• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and hear for 75% of applicable work time.
• The ability to lift and carry up to ten pounds up to 20% of applicable work time.
• Close Vision: The ability to see clearly at twenty inches or less.

Travel: 

• Occasional (up to 70%) travel may be required based on business need.

* #LI-Remote

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.
Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.
For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).