The Project Manager, Solutions Development oversees projects within the Solutions Development team of the Business Innovation Division, focusing on creating and managing strategic business technologies. A key responsibility is managing documentation and technical information within our distinctive customer portal web platform. As a member of the team, you will collaborate with multiple departments, external vendors, and international colleagues, while supporting Fujifilm’s premier color management solution, ColorPath SYNC. This role encompasses areas including pre-press, offset press, digital, and wide format segments of the graphic arts industry.

This position stands out by combining technical responsibilities with a creative outlet. You will be part of a small, diverse team dedicated to enhancing the user experience and driving ongoing improvements across multiple platforms. This role provides a direct opportunity to tackle the challenges faced by print customers and make a meaningful impact.

At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We’re looking for passionate, mission-driven people to help us continue to innovate. 

With five operating divisions, there’s a lot of opportunity to find your niche and make an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they develop office and commercial print solutions and enable digital transformation. And if you’re interested in tape, check out our Industrial Products Division—they develop data storage solutions.

We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

The Project Manager, Solutions Development oversees projects within the Solutions Development team of the Business Innovation Division, focusing on creating and managing strategic business technologies. A key responsibility is managing documentation and technical information within our distinctive customer portal web platform. As a member of the team, you will collaborate with multiple departments, external vendors, and international colleagues, while supporting Fujifilm’s premier color management solution, ColorPath SYNC. This role encompasses areas including pre-press, offset press, digital, and wide format segments of the graphic arts industry.

This position stands out by combining technical responsibilities with a creative outlet. You will be part of a small, diverse team dedicated to enhancing the user experience and driving ongoing improvements across multiple platforms. This role provides a direct opportunity to tackle the challenges faced by print customers and make a meaningful impact.

Responsibilities

Planning & Development

• Support the development, enhancement, and maintenance of Fujifilm’s customer portal, Fujifilm Direct, collaborating with other team leaders
• Support the development, enhancement, and maintenance of Fujifilm’s color management suite, ColorPath SYNC, collaborating with team members and strategic partners
• Maintain close communication with Solutions Development Managers and International staff to ensure Fujifilm Direct and ColorPath SYNC remain world class solutions

Technical Support

• Maintain close communication with field technicians and the technical phone support team to ensure accurate resolutions of service issues relating to ColorPath SYNC Solutions
• Provide phone and remote support for end users of Fujifilm’s ColorPath SYNC Solutions and for Fujifilm field technicians
• Coordinate activation of ColorPath licenses for installation with customers and service team
• Review and perform pre-installation assessments and quotations relating to ColorPath SYNC Solutions sales
• Maintain and update known software issues (bugs) and enhancement/feature requests
• Perform testing of new product features as they are developed
• Attend training classes to stay current on both new and existing products
• Utilize project management software to keep projects on track and on time
• Produce and maintain technical documentation relating to new developments and SOPs as needed
• Provide training classes for ColorPath and related products
• Acquire and maintain G7 Expert status and attend ColorPath SYNC installations to identify potential areas for improvement

Customer Focus

• Work with Sales and Marketing to provide demonstrations via web conference or in-person to interest customers
• Attend conferences and trade shows to foster key relationships for Fujifilm
• Attend industry meetings for best practices to leverage Fujifilm solutions
• Manage ColorPath SYNC customer data in Salesforce which contains practical license information and share that info to key Fujifilm parties

Required Skills/Education

• BS Degree in Graphic Arts or related study
• Minimum of 5 years’ relevant experience (digital print, content management, color management)
• Comfortable with phone calls, presentations, and public speaking
• Strong organizational and project management skills
• Builds and maintains positive working relationships
• Excellent cross-functional teamwork skills (product management, support, sales, service, and management)
• Ability to interact effectively with all levels of staff and management
• Ability to work with a high level of integrity and with minimal supervision
• Excellent verbal and written communication
• Proficiency with Microsoft and Apple operating systems
• Proficiency with Microsoft and Adobe graphic arts applications
• Other duties as assigned
• Valid Driver’s License
• Ability to travel ~40%

Desired Skills

• Previous experience administrating web platforms
• Previous experience with color management tools such as ColorPath SYNC
• Proficiency with Asana or other project management software
• Proficiency with Salesforce or other CRM software

Salary and Benefits: 

• $80,000 - $90,000 depending on experience
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

EEO/AGENCY NOTES

Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.

To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hlushrteam@fujifilm.com).